Refund policy
Shipping & Returns
Shipping
We ship worldwide for free. Delivery time is 5–8 business days. Once your order has shipped, you'll receive an email with your tracking number.
Returns & Exchanges
We accept returns within 14 days of receiving the item, only for damaged or incorrect items. To start a return, send us a photo of the issue within 48 hours of delivery to: hello@loquera.de
Without photo evidence, we unfortunately cannot process a refund.
Items that have been worn, washed, or damaged cannot be returned.
Refund
After reviewing your request, we will refund the purchase price within 5–7 business days to your original payment method.
If you have any questions, we're happy to help at any time: hello@loquera.de
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.
Exceptions / Items not eligible for return
Certain items cannot be returned, e.g. perishable goods (e.g. food, flowers, or plants), custom-made products (e.g. special orders or personalized items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.
The right of withdrawal does not apply to goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery. This applies in particular to nipple pads and similar hygiene items.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
Returning the item you received is the fastest way to get the item you want. Once the return is accepted, you can purchase the new item in a separate order.
European Union – 14-day right of withdrawal
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving a reason. As described above, the item must be in the same condition as when you received it, unworn, unused, with tags attached, and in its original packaging. You'll also need the receipt or another proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at loquerasupport@gmail.com.
Returns must be registered with our support team in advance.
Please note that returns are sent to our international returns center.
Return address:
Liang Biyi
No. 1-1, Huan Gang N. Street, 5 Heng Street, Kwan Wo Street
Baiyun District, Guangzhou, Guangdong 510451
China
Return shipping costs are the customer's responsibility. Items must be returned unworn and in original condition.
